The digital economy is good at telling brands who purchased what and when, where, and how those purchases occurred. However, it is no closer to explaining why those purchases occurred. Umego acts as a sponge to identify, engage, and prioritize your highest-value customer opportunities. We uniquely nurture B2C & B2B customers to expose behaviors, attitudes, tastes, and values at depths no CRM, CDP, or clienteling tool can achieve. With zero-party intelligence, we develop powerful behavioral and social science-based brand intelligence engines (BIEs) to extract, interpret, and humanize long-tail insights. We monetize those insights through livestream contextual commerce experiences, downstream actionable cross-functional intelligence, and sales enablement that propels superior sales teams (internal and external).
Our proprietary brand intelligence engines (BIEs) power trusted-advisor relationships that unlock and unleash predictive brand experiences, driving revenue at scale.
Authentic, recurring 1:1 relationships
Identify, engage, & prioritize value
Capture, harness, & activate intelligence
Ranking, rating, & predictive revenue
80/20 models become 95/40 models
Data becomes dynamic & long-tail
CLV forecasting becomes accurate
Leverage for Agentic AI frameworks
CLV
trusted advisor
Concierge, hospitality
Customer care
ROI
Human Connections
BFD
trust
LISTENING
Is your brand ready?
OMG
Intimacy
Change management
first-person relationships
Is your business ready?
New expectations
Authenticity
Values
Sharing
Relevancy
Brand love
Are you ready?
Retention
Get ready
EMPATHY
kinship
LOYALTY
CARING
Human Relationships
Advocacy
NURTURING
ANTICIPATION
Personalize everything
I want real people
CLV
trusted advisor
Concierge, hospitality
Customer care
ROI
Human Connections
BFD
trust
LISTENING
Is your brand ready?
OMG
Intimacy
Change management
first-person relationships
Is your business ready?
New expectations
Authenticity
Values
Sharing
Relevancy
Brand love
Are you ready?
Retention
Get ready
EMPATHY
kinship
LOYALTY
CARING
Human Relationships
Advocacy
NURTURING
ANTICIPATION
Personalize everything
I want real people
Your most important relationships are not algorithms, cohorts, or personas. They’re people. Get to know them as people.
Umego empowers brand ambassadors (direct sales teams, wholesalers, store clerks, hospitality, concierge, affiliates, influencers, call centers, advocates, partners, and mommy bloggers) to build and nurture recurring 1:1 relationships with their most important B2C and B2B customers. Our AI-driven customer intelligence platform fuses old-world values, like trust and empathy, with new-world capabilities, like advanced LLMs and livestream contextual commerce.
This data-driven methodology empowers representatives to nurture and sustain trusted-advisor relationships over time and distance, unlocking forward-looking customer intelligence, enabling the prioritization of essential customer opportunities, and sustaining relationships that will transform conversion, retention, loyalty, and advocacy.
If you want a person’s loyalty,
know them.
talk to them.
care about them.
listen to them.
nurture them.
serve them.
know them.
{re}humanize your brand relationships
Deep learning insights
Emotional intelligence
Proactive engagement
Unlocked opportunity
Continuous learning
Perpetual feedback
Deep learning insights
Emotional intelligence
Proactive engagement
Unlocked opportunity
Continuous learning
Perpetual feedback
The core tenets of human-centric business
1. Current customer intelligence is not intelligent enough
- Brands are too dependent on look-back data (GA4/CDP) - Predictive insights, based on 1:1 engagement, do not exist - Prioritization (time and money) requires differentiated data
2. Loyalty requires a contextually relevant human connection
- Siri is not your BFF; human relationships still matter - Customers must feel trust, empathy, care, and anticipation - Sales teams must transform into trusted advisors
3. Unlocking "why" requires people + AI-driven insights
- AI-driven augmentation, not automation, nurtures human relationships - Recurring relationships produce local, hyperpersonal insights - Compatibility and sustainability trump repeatability and scalability
4. Next-generation CLV is human-centric
- Consumer demand for next-gen UX is skyrocketing - Personalization is table stakes; “personal” is required - Agentic AI will never replace trusted advisor relationships, full stop
Umego taps into the business value of authentic human connection. We're leading a human-centric renaissance to capture consumer behavior, attitudes, tastes, and values at depths never before seen in CRM, CDP, or clienteling software.
We triangulate unified communication, powerful behavioral and social science-based intelligence engines, and multi-faceted monetization to optimize predictive brand experiences that drive revenue at scale. Umego is the holy grail - the new oil - and it's ready for you.
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