The digital economy is good at telling brands who purchased what and when, where, and how those purchases occurred. However, it is no closer to explaining why those purchases occurred. Umego 2.0 acts as a sponge, identifying, engaging, and prioritizing your highest-value customer opportunities. The multi-dimensional platform uniquely nurtures B2C & B2B customers to expose behaviors, attitudes, tastes, and values at depths no CRM, CDP, or clienteling tool can achieve. With zero-party AI models interlaced with 1st- and 3rd-party intelligence, we develop powerful behavioral- and social-science-based brand intelligence engines (BIEs) that are unique and ownable to every client. We extract, interpret, and humanize long-tail insights to deliver highly tailored, deeply personal customer-brand relationships. We monetize those insights through livestream contextual commerce experiences, downstream actionable cross-functional intelligence, and sales enablement that propels "trusted advisor" sales organizations.
Our proprietary brand intelligence engines (BIEs) power unique, ownable, trusted-advisor relationships that unlock and unleash predictive, joyful brand experiences tailored to each customer.
Native 1:1 capture across voice, video, SMS, chat, voice notes, and text notes
Thousands of industry-specific prompts
Natural language inputs/outputs
Six-dimensional analysis (sentiment, relationship, brand, category, BA, and aggregate)
Proprietary social and behavioral science-based intelligence AI models
Propensity, preference, and potential models
AOV, CLV, retention, and attrition assessments
End-to-end compliance (GDPR, Digital Omnibus, EU Data Act, and CA - CCPA/CPRA)
CLV
trusted advisor
Concierge, hospitality
Customer care
ROI
Human Connections
BFD
trust
LISTENING
Is your brand ready?
OMG
Intimacy
Change management
first-person relationships
Is your business ready?
New expectations
Authenticity
Values
Sharing
Relevancy
Brand love
Are you ready?
Retention
Get ready
EMPATHY
kinship
LOYALTY
CARING
Human Relationships
Advocacy
NURTURING
ANTICIPATION
Personalize everything
I want real people
CLV
trusted advisor
Concierge, hospitality
Customer care
ROI
Human Connections
BFD
trust
LISTENING
Is your brand ready?
OMG
Intimacy
Change management
first-person relationships
Is your business ready?
New expectations
Authenticity
Values
Sharing
Relevancy
Brand love
Are you ready?
Retention
Get ready
EMPATHY
kinship
LOYALTY
CARING
Human Relationships
Advocacy
NURTURING
ANTICIPATION
Personalize everything
I want real people
Your most important relationships are not algorithms, cohorts, or personas. They’re people. Get to know them as people.
Umego empowers brand ambassadors (direct sales teams, wholesalers, store clerks, hospitality, concierge, affiliates, influencers, call centers, advocates, partners, and mommy bloggers) to build and nurture recurring, trusted-advisor relationships with their most important B2C and B2B customers. Our AI-driven customer intelligence platform fuses old-world values, such as trust, empathy, and care, with new-world capabilities, including multi-dimensional AI modeling, omnichannel conversational intelligence, and livestream contextual commerce.
The platform empowers representatives to nurture and sustain trusted-advisor relationships over time and distance, unlocking world-class customer experiences, forward-looking customer intelligence, prioritization of essential opportunities, and sustaining relationships that will transform product-centric mindsets into customer-centric business growth.
If you want a person’s loyalty,
know them.
talk to them.
care about them.
listen to them.
nurture them.
serve them.
know them.
{re}humanize your brand relationships
Deep learning insights
Emotional intelligence
Proactive engagement
Unlocked opportunity
Continuous learning
Perpetual feedback
Deep learning insights
Emotional intelligence
Proactive engagement
Unlocked opportunity
Continuous learning
Perpetual feedback
The core tenets of human-centric business
1. Current customer intelligence is not intelligent enough
- Brands are too dependent on look-back data (GA4/CDP) - Predictive insights, based on 1:1 engagement, do not exist - Prioritization (time and money) requires differentiated data
2. Loyalty requires a contextually relevant human connection
- Siri is not your BFF; human relationships still matter - Customers must feel trust, empathy, care, and anticipation - Sales teams must transform into trusted advisors
3. Unlocking "why" requires people + AI-driven insights
- AI-driven augmentation, not automation, nurtures human relationships - Recurring relationships produce local, hyperpersonal insights - Compatibility and sustainability trump repeatability and scalability
4. Next-generation CLV is human-centric
- Consumer demand for next-gen UX is skyrocketing - Personalization is table stakes; “personal” is required - Agentic AI will never replace trusted advisor relationships, full stop
Umego taps into the business value of authentic human connection. We're leading a human-centric renaissance to capture consumer behavior, attitudes, tastes, and values at depths never before seen in CRM, CDP, or clienteling software.
We triangulate unified communication, powerful behavioral and social science-based intelligence engines, and multi-faceted monetization to optimize predictive brand experiences that drive revenue at scale. Umego is the holy grail - the new oil - and it's ready for you.
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