The digital economy is good at telling brands who purchased what, and it knows when, where, and how those purchases happened. However, it is no closer to telling you "why it happened." Umego acts as a sponge to identify, engage, and prioritize your highest-value customer opportunities. We uniquely nurture recurring 1:1 customer-brand relationships. We develop powerful behavioral and social science-based brand intelligence engines (BIEs) to interpret differentiated and hyperpersonal customer insights. We monetize those insights through immersive, omnichannel, livestream commerce experiences. The result? A billion-person coffee shop where every customer is unique.
Our proprietary brand intelligence engines expose, harness, and institutionalize long-tail customer intelligence to unlock and unleash predictive brand experiences and drive revenue at scale.
Customer-centric intel
Brand-tuned intelligence engines
Personal-shopper training
Predictive/prescriptive insights
Value-based scoring/ranking
Unparalleled forecasting
Livestream commerce
Framework for Agentic AI
CLV
trusted advisor
Concierge, hospitality
Customer care
ROI
Human Connections
BFD
trust
LISTENING
Is your brand ready?
OMG
Intimacy
Change management
first-person relationships
Is your business ready?
New expectations
Authenticity
Values
Sharing
Relevancy
Brand love
Are you ready?
Retention
Get ready
EMPATHY
kinship
LOYALTY
CARING
Human Relationships
Advocacy
NURTURING
ANTICIPATION
Personalize everything
I want real people
CLV
trusted advisor
Concierge, hospitality
Customer care
ROI
Human Connections
BFD
trust
LISTENING
Is your brand ready?
OMG
Intimacy
Change management
first-person relationships
Is your business ready?
New expectations
Authenticity
Values
Sharing
Relevancy
Brand love
Are you ready?
Retention
Get ready
EMPATHY
kinship
LOYALTY
CARING
Human Relationships
Advocacy
NURTURING
ANTICIPATION
Personalize everything
I want real people
Your most important relationships are not algorithms, cohorts, or personas. They’re people. Get to know them as people.
Umego empowers brand ambassadors (direct sales teams, wholesalers, store clerks, hospitality, concierge, affiliates, influencers, call centers, advocates, partners, and mommy bloggers) to build and nurture recurring 1:1 customer-brand relationships with your most important customers.
This differentiated behavioral and social science-based intelligence only exists when customers feel understood, appreciated, and respected. Umego is where old-world values, like trust and empathy, fuse with new-world Agentic AI and livestream commerce to optimize predictive brand experiences and propel revenue at scale.
If you want a person’s loyalty,
know them.
talk to them.
care about them.
listen to them.
nurture them.
serve them.
know them.
{re}humanize your brand relationships
Deep learning insights
Emotional intelligence
Proactive engagement
Unlocked opportunity
Continuous learning
Perpetual feedback
Deep learning insights
Emotional intelligence
Proactive engagement
Unlocked opportunity
Continuous learning
Perpetual feedback
Our philosophy for customer-centric business success
1. Customer intelligence is not intelligent enough
- Brands are too dependent on look-back data (GA4/CDP) - Predictive insights, at the 1:1 level, do not exist - Agentic AI requires differentiated data to be effective {Private} {Ethical} {Personal} {Meaningful}
2. Loyalty requires a contextually relevant human connection.
- Nobody wants Siri as a BFF; human relationships still matter - Customers must feel understood, respected, and loved - Human capital must be rewarded for their passion {Immediate} {Informed} {Valued} {AI powered}
3. Human Connection + AI + BIEs unlock “why”
- Customer-centric relationships unlock differentiated insights - BIEs prioritize customer value and brand investment - Local, personal, long-tail insights are the holy grail {Predict} {Prescribe} {Listen} {Learn}
4. Next-generation CLV is customer-centric
- Consumer demand for next-gen UX is skyrocketing - Personalization is table stakes; “personal” is required - Human connection will enhance Agentic AI forevermore {Authentic} {Trusted} {Empathetic} {Valuable}
Umego taps into the business value of authentic human connection. We're leading a customer-centric renaissance to capture consumer behavior, attitudes, tastes, and values at depths never before seen in CRM or Clienteling software.
We triangulate human engagement, powerful behavioral and social science-based intelligence engines, and livestream contextual commerce to optimize predictive brand experiences and drive revenue at scale. Umego is the new oil.
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